24 Agents Back Online in 72 Hours

An entire 24-agent office's shared SMS account got filtered during the busy holiday season. Agents literally drove to clients' homes to deliver information because texts weren't working.

The Challenge:

• 0% delivery for entire office for 14 days
• Lost 20-30 potential transactions
• 40+ hours spent troubleshooting
• Agent morale at all-time low

The Solution:

Complete office migration in 72 hours. Each agent received their own registered number with proper 10DLC compliance. White-glove migration support included training for non-tech-savvy agents.

Results in 30 Days:

• All 24 agents back to 97%+ delivery
• Zero shared reputation issues
• Office-wide dashboard for broker oversight
• Agent satisfaction up 40%

"We went from total system failure to better delivery than we'd ever had. The migration was painless, and the support was incredible."

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