Is Branded Caller ID the same as CNAM?
No. CNAM typically shows a 15-character name. Branded Caller ID extends this with verified branding—your logo, company name, and even a call reason.
Make Every Call Count with Trusted Caller ID
Your business calls shouldn’t be ignored or mistaken for spam. With Branded Caller ID (BCID) and CNAM services from Signalmash, you control how your brand appears when you call customers, boosting trust, answer rates, and customer engagement.
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Why your calls are being ignored?
79%
of unidentified calls go unanswered.
92%
of Americans reported receiving spam calls in 2023.
78%
of consumers are more willing to answer a call if the caller ID displays the logo and name of a brand they recognize.
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What is BCID?
Branded Caller ID is a verified calling solution that displays your company name, logo, and call purpose directly on the recipient’s mobile screen.
Instead of showing up as “Unknown” or just a number, your calls arrive with clear, trusted information that builds confidence and encourages people to answer.
Increase Answer Rates – More customers pick up when they recognize your brand.
Reduce Spam Confusion – Stand out from robocalls and spoofed numbers.
Enhance Professionalism – Show credibility on every outbound call.
CNAM: The Legacy Caller ID System
CNAM (Caller Name Presentation) has long been used to display a caller’s name. While still effective, it’s limited to a 15-character name lookup. Branded Caller ID goes further, allowing logos and verified details to appear across supported devices.
Signalmash provides both CNAM and BCID services, helping you manage outbound branding and inbound caller identification
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How BCID works?
Signalmash delivers BCID through a secure, STIR/SHAKEN-verified ecosystem:
Your business identity (logo, name, call reason) is authenticated.
Data is cryptographically signed and travels with the call.
Supported carriers display your verified brand to the recipient.
The result: Trusted, Secure calls that protect against spoofing and increase customer confidence.
Signalmash:
Official BCID Partner
As an official BCID Authorized Partner, Signalmash is fully vetted and approved to help businesses deliver trusted, verified, and branded calls to their customers.
We adhere to the strict requirements and best practices set by the BCID governance framework, ensuring your branded calls meet the highest standards for security, authentication, and compliance.
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Why use Branded Calling ID?
Boost Answer Rates
A recognizable business name on the recipient’s screen increases trust, making customers more likely to pick up.
Professional Presence
Show your callers you’re legitimate and credible with a consistent, branded identity on every outbound call.
Boost Answer Rates
Inbound CNAM helps your team quickly see who’s calling, streamlining support and prioritizing high-value calls.
Frequently Asked Questions
Can I choose any name for outbound CNAM?
There are compliance rules and character limits. Typically, you can display your legal name or DBA (Doing Business As). SignalMash guides you through setup for accuracy.
Do inbound CNAM queries work internationally?
Inbound CNAM is mainly supported in the U.S., with some availability in Canada. International coverage varies by carrier and region.
How often do carriers update CNAM databases?
Updates usually take a few days, but timing depends on the carrier. Once you set up CNAM with Signalmash, we handle synchronization across major databases.
Do I need special hardware to enable CNAM or Branded Caller ID?
No. Caller branding happens at the network level with Signalmash. No additional equipment is required.
Do Branded Caller ID and CNAM have the same reach?
No. CNAM is only visible to handset users who subscribe to caller ID services. Branded Caller ID is broader—supported on iOS, Android, and Samsung devices on T-Mobile and Sprint. Verizon will roll out support in summer 2025, with AT&T following later in the year.
Can I integrate short code messaging into my CRM or helpdesk?
Yes! Signalmash provides API and webhook integrations to sync short code messaging with CRM systems, helpdesks, and customer engagement platforms.
Can I set up automated responses on my short code?
Yes, short codes support automated responses based on keywords, triggers, or chatbot interactions, improving customer engagement.
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