| Rate Schedule | Business User | Essentials License | Premium License | Ultimate License |
|---|---|---|---|---|
| Description | PBX Phone | ACD Voice | Omnichannel | Advanced Omnichannel |
| Per Named User, Per Month | $19.00 | $69.00 | $99.00 | $129.00 |
| Features | ||||
| Voice | ✔️ | ✔️ | ✔️ | ✔️ |
| Self-Provisioning | ✔️ | ✔️ | ✔️ | ✔️ |
| Domestic & International Dialing | ✔️ | ✔️ | ✔️ | ✔️ |
| Voicemail | ✔️ | ✔️ | ✔️ | ✔️ |
| Conference Call | ✔️ | ✔️ | ✔️ | ✔️ |
| Call Forwarding | ✔️ | ✔️ | ✔️ | ✔️ |
| Virtual PBX | ✔️ | |||
| Hunt Groups | ✔️ | |||
| Call Recording | ✔️ | ✔️ | ✔️ | |
| ACD | ✔️ | ✔️ | ✔️ | |
| IVR | ✔️ | ✔️ | ✔️ | |
| Callbacks | ✔️ | ✔️ | ✔️ | |
| Contact Manager | ✔️ | ✔️ | ✔️ | |
| Queuing | ✔️ | ✔️ | ✔️ | |
| AI - Transcription | ✔️ | ✔️ | ✔️ | |
| AI - Summarization | ✔️ | ✔️ | ✔️ | |
| AI - Topic Detection | ✔️ | ✔️ | ✔️ | |
| AI - Sentiment | ✔️ | ✔️ | ✔️ | |
| AI - Smart Wrap-up | ✔️ | ✔️ | ✔️ | |
| Advance Routing Logic | ✔️ | ✔️ | ✔️ | |
| Schedule Follow-Ups | ✔️ | ✔️ | ✔️ | |
| Key Reports | ✔️ | ✔️ | ✔️ | |
| Build Your Own Reports and Visuals | ✔️ | ✔️ | ✔️ | |
| BYO Database | ✔️ | ✔️ | ✔️ | |
| Desktop Application | ✔️ | ✔️ | ✔️ | |
| Mobile Application | ✔️ | ✔️ | ✔️ | |
| ✔️ | ✔️ | |||
| Chat | ✔️ | ✔️ | ||
| SMS/MMS | ✔️ | ✔️ | ||
| Social Channels (Facebook Messenger, WhatsApp, etc.) | ✔️ | ✔️ | ||
| Screen Recording | ✔️ | |||
| Post-Interaction Survey | ✔️ | |||
| Quality Management | ✔️ | |||
| AI - Score Assist | ✔️ | |||
| Dialer - Agentless | ✔️ | |||
| Dialer - Preview | ✔️ | |||
| Adapter to AI Chatbot, Workforce Management, CRM, and other third-parties | ✔️ | |||
Modern Contact Centers, Made Simple
SignalCaaS helps businesses deliver better customer experiences without the burden of traditional infrastructure.
Built on a secure, cloud-first platform, our CCaaS solution unifies voice, chat, email, SMS/MMS, and social channels so teams can connect with customers anytime.
With real-time analytics, AI-driven tools, and intelligent routing, you can improve agent performance, control costs, and keep every conversation on track.
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Why Choose Our CCaaS Platform?
Endless Potential
Omni-channel routing with easy to configure phone numbers, greetings, menus and queues.
True Cloud Solution
Purposely built on the latest technology designed for cloud security and scalability with unlimited users, menus, queues and extensions.
Actionable Insights
Real-time and historical reporting. Silent monitor calls, coach or barge.
Simple Pricing
Scale up, scale down. No annual contract. No hidden fees.
Pricing
ACD features and benefits
Multichannel vs. Omnichannel: Side-by-Side Comparison
| Feature / Channel |
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Multichannel
|
omnichanel
|
|---|---|---|
| Customer Experience | Multiple channels, but disconnected. Customers repeat themselves across touchpoints. | Seamless experience across all channels. Context follows the customer everywhere. |
| Agent Experience | Agents use multiple tools with limited customer context. | Agents get a unified view of all interactions in one place. |
| Record Keeping | Data is siloed by channel, hard to track full history. | Centralized records with complete customer journey in real time. |
FAQ
What industries does Signalchat support?
Signalchat is versatile and used across retail, e-commerce, healthcare, financial services, hospitality, and more. Anywhere real-time communication matters, Signalchat can help.
Can I integrate Signalchat with my existing CRM or e-commerce platform?
Absolutely. Signalchat offers out-of-the-box integrations with popular platforms and a robust API for custom solutions.
Is Signalchat compliant with TCPA and other messaging regulations?
Yes. Signalchat includes built-in compliance features like opt-in/opt-out management to help you adhere to legal and carrier requirements.
How do I handle subscriber opt-outs?
Signalchat automatically processes “STOP” or similar keywords, ensuring your subscribers can easily opt out and your business remains compliant.
What kind of support does Signalmash offer?
We provide extensive documentation, chat/email support, and dedicated account managers for higher tiers to ensure smooth onboarding and ongoing success.
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