Reliable communications that keep your guests connected and coming back

Hospitality runs on relationships. Guests expect quick, personal, and seamless communication, from booking confirmations to on-property support.Signalmash helps hotels, resorts, and travel brands deliver that experience with secure, compliant, and cost-effective voice and messaging solutions.

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Omnichannel Guest Communication

With Signalmash, connect via SMS, MMS, or voice, all through one reliable platform. Our APIs make it simple to send confirmations, updates, and personalized offers across every channel.

Benefits

Fast, reliable SMS confirmations and updates

Two-way messaging for concierge and guest services

Local and toll-free numbers that increase answer rates

Direct Tier-1 carrier connections for crystal-clear calls

Concierge & Guest Support Automation

AI-assisted chat and automated workflows help your staff focus on hospitality while routine requests are handled instantly.

Use Signalmash to

1

Automate booking and check-in reminders

2

Provide real-time support via SMS or voice callbacks

3

Reduce front desk congestion with self-service options

4

Anticipate guest needs through personalized communication

Built for Hospitality, Backed by Experts

Conversational Messaging

Build long-term guest relationships with two-way SMS and MMS.

Contact Center Reliability

Keep reservations and support lines always connected.

Transactional Messaging

Deliver secure, compliant, real-time updates

Developer-Friendly APIs

 Integrate easily with PMS and booking systems.

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Deliver Memorable Guest Experiences with Signalmash

Hospitality is built on relationships. Guests expect seamless, personalized, and immediate communication—from booking confirmations to on-property support. Signalmash helps hotels, resorts, and travel brands deliver that experience with secure, compliant, and cost-effective voice and messaging solutions.

Omnichannel Guest Communication

Meet your guests where they are

9 out of 10 guests prefer to communicate by text or messaging. With Signalmash, you can engage on SMS, MMS, or voice while keeping every interaction personalized and context-rich. From booking to checkout, our APIs make it easy to deliver a consistent experience across every channel.

Benefits for hospitality brands:

  • Fast, reliable SMS confirmations and updates

  • Two-way messaging for concierge and guest services

  • Local and toll-free numbers that increase answer rates

  • Direct Tier-1 carrier connections for higher-quality calls

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BCID illustration

Concierge & Guest Support Automation

Faster responses, happier guests

AI-assisted chat and automated workflows help staff focus on delivering high-touch service while routine questions are handled instantly.

With Signalmash you can:

  • Automate booking confirmations and check-in reminders

  • Provide real-time support via SMS or voice callbacks

  • Reduce front desk congestion with self-service options

  • Anticipate guest needs with personalized communications

Learn How to Exceed Guest Expectations

Every shopper expects convenience.Hospitality leaders are using CPaaS (Communications Platform as a Service) to build loyalty through better service and smarter engagement. With Signalmash, you can:

📘 Download the E-book: How Hotels Use Messaging to Drive Loyalty

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Why Hospitality Brands Choose SignalMash

Simple Compliance

Stay ahead of 10DLC and carrier rules with expert guidance.

Tier-1 Carrier Access

Better call quality, lower costs, fewer dropped connections.

Support as a Product

Every customer gets a dedicated Slack channel for real-time help.

Transparent Pricing

No surprises—just predictable, usage-based costs.

Partnership-Driven Service

Boutique onboarding and optimization tailored to your brand.

What is SIP Trunking?

Why Hospitality Brands Choose Signalmash

Compliance Made Simple

Stay ahead of 10DLC and carrier rules with expert guidance.

Direct Tier-1 Carrier Access

Better call quality, lower costs, and fewer dropped connections.

Support as a Product

Every customer gets a dedicated Slack channel for real-time help.

Transparent Pricing

No hidden fees—just predictable, usage-based costs.

Boutique Partnership

Personalized onboarding and optimization designed for your brand.

Frequently Asked Questions

Is Branded Caller ID the same as CNAM?

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No. CNAM typically shows a 15-character name. Branded Caller ID extends this with verified branding—your logo, company name, and even a call reason.

Can I choose any name for outbound CNAM?

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There are compliance rules and character limits. Typically, you can display your legal name or DBA (Doing Business As). SignalMash guides you through setup for accuracy.

Do inbound CNAM queries work internationally?

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Inbound CNAM is mainly supported in the U.S., with some availability in Canada. International coverage varies by carrier and region.

How often do carriers update CNAM databases?

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Updates usually take a few days, but timing depends on the carrier. Once you set up CNAM with Signalmash, we handle synchronization across major databases.

Do I need special hardware to enable CNAM or Branded Caller ID?

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No. Caller branding happens at the network level with Signalmash. No additional equipment is required.

Do Branded Caller ID and CNAM have the same reach?

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No. CNAM is only visible to handset users who subscribe to caller ID services. Branded Caller ID is broader—supported on iOS, Android, and Samsung devices on T-Mobile and Sprint. Verizon will roll out support in summer 2025, with AT&T following later in the year.

Can I integrate short code messaging into my CRM or helpdesk?

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Yes! Signalmash provides API and webhook integrations to sync short code messaging with CRM systems, helpdesks, and customer engagement platforms.

Can I set up automated responses on my short code?

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Yes, short codes support automated responses based on keywords, triggers, or chatbot interactions, improving customer engagement.

Ready to elevate your guest experience?