Signalmash Healthcare Solutions

Improve patient outcomes with secure, reliable communications

Modernize patient engagement at scale while staying compliant with healthcare regulations. Signalmash helps providers, practices, and health systems deliver personalized care through HIPAA-ready voice, messaging, and telehealth solutions—all on one platform with real support you can count on.

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All your healthcare communications on one platform

SignalMash makes it easy for healthcare organizations to connect with patients on the channels they trust—text, voice, video, and more—without the complexity or compliance headaches. With direct Tier-1 carrier connections, your messages and calls reach patients quickly and reliably, while our support team is available in real time to guide you every step of the way.

Compliant communications across every channel

SMS, MMS, and 10DLC

Send appointment reminders, prescription updates, and care instructions securely.

Voice and SIP trunking

Connect patients to providers with crystal-clear call quality.

Toll-free and local numbers

Establish trust with local presence or national reach.

Telehealth-ready video APIs

Power HIPAA-ready virtual visits, remote monitoring, and caregiver collaboration.

Every communication is designed with compliance in mind—from TCPA and 10DLC to HIPAA-ready infrastructure.

Personalized patient engagement built on reliable data

Signalmash helps you connect with patients in ways that feel personal and respectful:

Use opt-in preferences to deliver reminders by text, call, or email.
Integrate seamlessly with your EHR or scheduling system.
Leverage real-time analytics to reduce no-shows, improve engagement, and lower administrative costs.

4 ways Signalmash improves patient engagement

1. Appointment management

Missed appointments cost healthcare providers billions each year. Signalmash automates scheduling and reminders to help patients confirm, cancel, or reschedule with ease.

Send reminders via SMS, voice, or email.
Reduce no-show rates by up to 50%.
Integrate with your existing EHR for seamless outreach.

2. Virtual care

Telehealth is here to stay. Signalmash makes virtual visits as natural as in-person care.

HIPAA-ready video calls with reminders and virtual waiting rooms.
Automated intake, billing, and follow-up messaging.
Include caregivers and interpreters for better outcomes.

3. Omnichannel care management

Chronic condition management requires consistent communication. SignalMash helps providers deliver care at scale.

Send wellness reminders, prescription updates, and care instructions.
Support remote monitoring and caregiver communications.
Blend messaging and voice for better accessibility.

4. Patient data and compliance

Patient trust depends on data security. Signalmash ensures that every communication meets healthcare compliance standards.

Real-time PHI/PII screening and data protection.
Unified view of patients across calls, texts, and portals.
Audit-ready reporting for peace of mind.

Build your healthcare communications stack with SignalMash

Choose the services you need today, scale as you grow.

Messaging

SMS, MMS, 10DLC, toll-free, and short codes for every type of healthcare message.

Voice

Carrier-grade SIP trunking, IVR, and outbound calling.

Video

HIPAA-ready APIs for telehealth and hybrid care.

Identity & Authentication

Secure patient access with 2FA and verified caller ID.

Number Services

Local, toll-free, CNAM, and Branded Caller ID to increase trust and answer rates.

Analytics & Reporting

Real-time dashboards to track delivery, engagement, and cost optimization.

Why healthcare providers choose Signalmash

Reliable delivery

Direct Tier-1 carrier connections for better call quality and higher message deliverability

Built-in compliance

HIPAA-ready platform with support for 10DLC, TCPA, and STIR/SHAKEN.

Transparent pricing

No hidden fees—pay only for what you use.

Dedicated support

Every customer gets a private Slack channel with our team for real-time help.

Frequently Asked Questions

Is Branded Caller ID the same as CNAM?

No. CNAM typically shows a 15-character name. Branded Caller ID extends this with verified branding—your logo, company name, and even a call reason.

Can I choose any name for outbound CNAM?

There are compliance rules and character limits. Typically, you can display your legal name or DBA (Doing Business As). SignalMash guides you through setup for accuracy.

Do inbound CNAM queries work internationally?

Inbound CNAM is mainly supported in the U.S., with some availability in Canada. International coverage varies by carrier and region.

How often do carriers update CNAM databases?

Updates usually take a few days, but timing depends on the carrier. Once you set up CNAM with Signalmash, we handle synchronization across major databases.

Do I need special hardware to enable CNAM or Branded Caller ID?

No. Caller branding happens at the network level with Signalmash. No additional equipment is required.

Do Branded Caller ID and CNAM have the same reach?

No. CNAM is only visible to handset users who subscribe to caller ID services. Branded Caller ID is broader—supported on iOS, Android, and Samsung devices on T-Mobile and Sprint. Verizon will roll out support in summer 2025, with AT&T following later in the year.

Can I integrate short code messaging into my CRM or helpdesk?

Yes! Signalmash provides API and webhook integrations to sync short code messaging with CRM systems, helpdesks, and customer engagement platforms.

Can I set up automated responses on my short code?

Yes, short codes support automated responses based on keywords, triggers, or chatbot interactions, improving customer engagement.

Secure and compliant communications for healthcare

Build your patient communication solution on Signalmash’s secure, reliable platform. Protect PHI, reduce no-shows, and keep patients engaged with the care they deserve.